Only 27% of social enterprises have access to CSR funds for Scale Solutions, according to India’s first Tech for Good 2021 report. It also indicates that 91% of companies in the industry are working on Tech for Good as a strategic priority. The NASSCOM Foundation, in partnership with CGI, released this report in March to demonstrate the intention and direction of organizations, social enterprises, and civil society towards the creation and use of technology for social good.

CSR and Tech for Good

The report says that in some companies, technological development and social development work do not overlap. The report contains information on contributions received from 548 organizations: 305 non-governmental organizations (NGOs), 124 social enterprises and startups and 119 companies. It provides unique insights into how the industry is focusing beyond traditional corporate social responsibility (CSR) to create technologies for good solutions to help build a better, more sustainable society.
The report highlighted the challenges facing social enterprises and the existing gaps in the supply and demand for social technologies.

The main conclusions of the report

Clear technology for good concentration: 91% of organizations consider Tech for Good to be a strategic focus. 61% have already set up a Tech for Good practice, while for 30.3%, it is a key strategic axis and are working on it. 6% plan to create a new Tech for Good Practice and 2.5% are not currently considering Tech for Good.
Education and livelihoods emerge as priority areas for Tech for Good: 9% of organizations ranked education as the most important Tech for Good goal. Livelihoods followed this area closely as an area of ​​focus for 50.43% of organizations.
Tech for Good aligns with the company’s strategy: For 93.97%, Tech for Good’s development aligns with their business strategy, while 66.38% report full alignment and 27.6% show partial alignment with their plan.
Current local issues influence Tech for Good more than global issues: 26% said they aligned Tech for Good to solve local issues, while 42.9% of organizations aligned their Tech for Good to solve global issues.
Employee Engagement and Innovation Quotient: 3% of organizations align their technology for good on employee engagement and innovation quotient development.
Teams dedicated to Tech for Good: Over 65% of organizations have dedicated Tech of Good teams, of which 36% of organizations have these teams present in various business units.
Budgets for Tech for Good: A company with a clear Tech for Good practice spends an average of $ 36,515 on Tech for Good per year. This is in addition to their regular contributions to CSR.
Mobile and web apps are the preferred choice: While mobile applications (81.36%) and Web applications (84.48%) make technology the most appreciated technology for a good development space, artificial intelligence (64.10%), the Big Data (54.78%) and the cloud (72.65%) are also developing in this niche.
Lack of funds: is the biggest challenge for social enterprises to develop their technology for good solutions, as pointed out by 92% of them. Only 27% of social enterprises have received CSR funds to develop.
Gap in the creation and use of technology: There is a huge 40% gap in the development of artificial intelligence (AI) based solutions by businesses and their use by NGOs. There is also a significant gap for Big Data (29.21), Cloud (31.01) and Blockchain (27.98).
Gap in the technical skills of NGOs: The study also reveals a significant skills gap for NGOs in all technologies, with a minimum 20% point gap in mobile application use skills and a maximum 50% point gap for mobile application use. AI-based solutions.
COVID-19 lockdown paves the way for change: Several organizations have felt the pressure from the pandemic. 72% of social enterprises said their business was severely affected by COVID-19 and 57% of NGOs reported a barrier in their monitoring capabilities. The whole ecosystem has found new opportunities in the face of adversity with 63.5% of organizations (businesses, social enterprises and NGOs) creating new technologies to meet various challenges.
– 6% worked on the creation of Tech for remote work
– 9% worked on technology for distance education
– 9% worked on new monitoring and reporting methods
When releasing the report, Ashok Pamidi, CEO of the NASSCOM Foundation, said, “India is a country full of innovation potential with the tech industry leading the way. While business innovations are the norm, recent years have seen the industry invest in meaningful social innovations based on technology. To demonstrate this industry’s “Tech for Good” potential, its best practices and to encourage more organizations to follow suit, the NASSCOM Foundation is proud to present India’s very first Tech for Good report ”.
“The report covers contributions from 548 organizations, including businesses, social enterprises and NGOs. It provides essential information for companies to create new technologies for good innovations and exposes the current gaps in the technology ecosystem and the skills of NGOs. It also recommends solutions to fill these gaps. We are happy to have a like-minded partner in CGI and hope that the report can serve as a reference and inspiration for all companies that have a strategic intention towards Tech for Good to find scalable and lasting solutions to social problems of our country. ” he added.
“Technology and innovation play a vital role in improving the overall social and economic well-being of our communities. Said George Mattackal, President, Global Service Delivery Centers of Excellence in Asia-Pacific, CGI. “We are thrilled to partner with the NASSCOM Foundation for this report, which highlights Tech for Good ideas that will help us and other organizations foster relevant and responsible innovation to serve our communities. “
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